Top Frequently Asked Questions
Which type of worktop is right for me?
Corian is a low maintenance yet stylish option for your kitchen; they are durable, non-porous and hygienic, ideal for families with busy lifestyles, especially those with children.
Quartz surfaces offer the beauty of natural marbles and granites with the consistency and performance of engineered stone. Ideal for the style conscious, quartz comes in a range of styles and colours. Quartz is also easily maintained in comparison to 100% natural stone products.
How do I know when my kitchen is ready for the template appointment?
Once you have notification of the expected delivery & installation of your kitchen cabinets and appliances, please contact us to arrange an exact template date.
Template and Installation guidelines will be sent to you prior to the template and you must ensure your newly installed kitchen is ready for the worktop survey. If your kitchen is not ready for the laser template measurement, your appointment will be aborted, and you may incur additional appointment costs.
You can also read our template guidelines and watch our handy video here.
Can I change my order or make any additions after I’ve placed my order?
Once you have placed your order, you cannot change details such as your material choice, edge profile etc. However, during your template appointment you can add certain items to your order. These items are:
- Window cills
- Upstands
- Splashbacks
- Sink grooves
- Sink recesses
- Sink cut-out
- Hob cut-out
- Pop-up sockets
- Radius corner
- Smooth underside
- Solid underside
Once your template is complete and you’ve signed for any additional items, you cannot make any further changes.
If changes need to be made to your order that do not appear on the above list, your appointment may be aborted and you might incur additional appointment costs.
How long will it take for my worktop to be installed after my template appointment?
From template, we will aim to install your worktops within 5-10 working days.
When and how will I be will I be notified about the time of my template/ installation appointment?
As soon as we’ve booked your template/installation appointment, we will confirm you the exact day by email. The day before your appointment, we will contact you either by phone or email to confirm the timeslot when our team will be arriving at your home.
Can I rearrange my Template/Installation appointment?
If you need to change your appointment, get in touch with a member of our friendly team as soon as possible to arrange a suitable date. You can rearrange your appointment 24 hours before your template or installation date.
Rearranging your appointment before the 24 hour cut-off may incur cancellation charges.
How do I pay for my Order?
On order, a £250 deposit is required. To confirm your order, sign and scan your quote document and send back to us via email or post. A member of our dedicated team will then be in touch to take your deposit payment and process your order.
Can I cancel my order?
You can cancel your order up to 48 hours before your template appointment and your deposit refunded in full. Deposits will not be refunded on orders cancelled after the 48 hour cut-off period.
You cannot cancel your order once your template measurement has been processed and your worktops have entered our factory for production.
How do I clean my worktop?
Follow our guidelines in order to keep the appearance of your worksurface in perfect condition and avoid any damaging effects:
To ensure you use the right products on your surface, Gemini Worktops provide a care kit with every worktop installation. Run out of your cleaning products?
What do I do if I find a defect with my new worktop?
In the unlikely event that your worktop has a defect, please refer to the warranty documentation given to you upon the installation of your worktops. If you feel the defect is the result of a quality failure on our part, please contact our customer service team to make your claim:
(t) 0333 360 3800
On reviewing your warranty claim, we will verify if a defect in the material has occurred, in accordance with the terms and conditions of the warranty. At our discretion, we will either repair or replace the section or sections of the defective product.
Scratches & chips:
Small chips or scratches may arise during the manufacture and installation of Quartz worktops. If this occurs, please contact our customer service team referencing your Gemini Worktops job number and provide photographs of the scratches/chips.
Joint failure:
Material joints are professionally bonded during installation and should last the length of the worktop’s lifetime. In the unlikely event that a joint in your worktop fails. please contact our customer service team referencing your Gemini Worktops job number and provide photographs of the affected area.