Top Frequently Asked Questions

Every colour contains different proportions of ingredients as the percentage of quartz is dictated by the pattern and colour of the design.

Typically 90-94% of the Minerox Quartz slab is made up of premium Grade A quartz and aggregate (e.g. mirror chips) with the remainder clean resin and pigments. The correct ratio of ingredients and the quality of the raw quartz, resin, aggregates and pigments are extremely important for durability and finish of the product.

Once you have notification of the expected delivery & installation of your kitchen cabinets and appliances, please contact us to arrange an exact template date.

Template and Installation guidelines will be sent to you prior to the template and you must ensure your newly installed kitchen is ready for the worktop survey. If your kitchen is not ready for the laser template measurement, your appointment will be aborted, and you may incur additional appointment costs.

You can also watch our template guidelines video.

Once the deposit is paid, you can still make changes to your material choice, colour and design options. Let us know at least 2 days before your template appointment and we’ll update your quote. During your template appointment you can also add certain items to your order. These items are:

We will aim to install your worktops within two weeks from final payment.
*At certain times of the year, installation times may be extended but we will aim to inform you at the point of template and keep you updated.

As soon as we’ve booked your template/installation appointment, we will confirm you the exact day by email. The day before your appointment, we will contact you either by phone or email to confirm the timeslot when our team will be arriving at your home.

If you need to change your appointment, get in touch with a member of our friendly team as soon as possible to arrange a suitable date. You can rearrange your appointment 2 working days before your template or installation date.

Rearranging your appointment after the 2 working days cut-off may incur cancellation charges.

On order, a 20% deposit is required. To confirm your order, sign and scan your quote document and send back to us via email or post. A member of our dedicated team will then be in touch to take your deposit payment and process your order.

Follow our guidelines in order to keep the appearance of your worksurface in perfect condition and avoid any damaging effects:

• For Quartz surfaces

To ensure you use the right products on your surface, Gemini Worktops provide a care kit with every worktop installation. Run out of your cleaning products?

In the unlikely event that your worktop has a defect, please refer to the warranty documentation given to you upon the installation of your worktops. If you feel the defect is the result of a quality failure on our part, please contact our customer service team to make your claim:

(e) [email protected]

(t) 0333 360 3800

On reviewing your warranty claim, we will verify if a defect in the material has occurred, in accordance with the terms and conditions of the warranty. At our discretion, we will either repair or replace the section or sections of the defective product.

Scratches & chips:

Small chips or scratches may arise during the manufacture and installation of Quartz worktops. If this occurs, please contact our customer service team referencing your Gemini Worktops job number and provide photographs of the scratches/chips.

Joint failure:

Material joints are professionally bonded during installation and should last the length of the worktop’s lifetime. In the unlikely event that a joint in your worktop fails. please contact our customer service team referencing your Gemini Worktops job number and provide photographs of the affected area.